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Date: 5 Jan 1999 00:19:02 GMT From: "Chris Thurrott" <dontsendnopsamspam.tome> Subject: Re: Eastern Massachusetts
---------- In article <76q9r9$r7unopsamsc03.worldnet.att.net>, "Cigan-Dorman" <Cigan-dormannopsamdnet.att.net> wrote: >I leased from Saab Nashau (NH). Competitive pricing and helpful service and >fair pricing. >Also they have pick up and loaners service. >I did lease one from Saab Framingham (MA) and am very dissatisfied. >They play the nickel and dime game i.e.., doing work that is unnecessary or >questionable. >Once, I gave them a statement in writing about getting my approval before >performing any work. They did what they wanted. They have no loaners just a >drop off service. >I'm now talking with Patrick Motors in Auburn, MA, about a new 99 Saab 9-3. >My service is being done there now. They have auto loaners, fast turn around >and competitive pricing on service. >And above all they listen! >Those are the things I look at when I buy/lease. > I agree with the previous poster about having never heard a bad thing about Charles River - we looked there when we bought Lokki, our '96 900 S used. The only reason we didn't buy there or at Framingham (now their sister store) is that they didn't have the right car. I'm curious as to how long ago Cigan had his negative experience with Framingham, they only got bought a couple of years ago and I hear that the previous franchisee (Gaston Andrey) was really bad. We actually bought Lokki from Saab Nashua in NH. Nice car, and they stood behind it when I discovered it had previously been in an accident (I found hidden damage when changing a bulb). They fixed everything quite nicely, but their service seems to lack attention to detail. On the service trip for the accident problem, they blew their estimate by a couple of days (fortunately I had a loaner), returned the car with no gas in it, and left bondo or something similar on the leather steering wheel. On a subsequent warranty visit for a bad wiper motor, I drove all the way to Nashua only to be told that they didn't have the part in stock, even though I had told them about the bad wiper motor 2 weeks in advance. So, when the Check Engine light came on recently, we took it to Chambers Motorcars in Somerville (off McGrath Highway, they also have a sister store on Commenwealth Ave closer to Quincy). We had a stellar service experience and will return there again for service and for the next Saab purchase. The sale folks are good there as well, we looked there when we bought Lokki and only passed because they didn't have the right car (the trouble with buying used). Given your location, I'd check out Chambers. And you're right about Saab being the best in the weather, I've lived here all my life and never driven anything better (even my bro's 4WD) -Chris Malden, MA ** Adam wanting to know where to buy a Saab in E. MA deleted *** >>adameknopsam.net > > > >
