Date: Sun, 26 Sep 1999 14:21:55 +1000 From: "Dom" <dmoonnopsam.une.edu.au> Subject: Re: The Wrecked Gearbox once more.
It is well worth their while in parts alone to push the issue I would say that they are just seeing how far you will go Most solicitors will give you an introductory appointment free where they will explain if they think you have a case and how much it will cost you for them to write the dealer a scary letter. You can take it or leave it without paying a cent. Just ring the office and ask if they charge for the first consultation. Alternatively, you could seek other courses of mediation first. If you are insured, ring up your insurance company and discuss it with them. They should have some good advice. Also, see if your Government has a consumer watchdog or fair trading Department that will advise you for free and possibly mediate. (Many do!). If the dealer is a licenced member of a dealers/repairers association or quality assurance organisation, contact them as well. These associations exist to give their members credability by providing the consumer with a dispute resolution framework. From what you have said, I don't think they have much of a leg to stand on unless they can show good reason why they suspect you of giving the car a hard time. There is more evidence of their negligence than yours. Push the issue and push it hard but remember, even if you haven't so far, stay cool and calm in your dealings with them. Any nastiness is more powerful when conveyed by others who represent you. Dom :) shec <shecfrnopsamspring.com> wrote in message news:7sak6k$j8b$1nopsam3.atl.mindspring.net... > In the USA we have an 800 # for the Corp. > Headquarters in Atlanta w/ excellent customer > service reps that will help you w/ complaints > ...maybe the UK has the same. > > Best of Luck... > > Frank > > musicboxnopsamrider.co.uk wrote in message > <37e89c40.6783479nopsam.waverider.co.uk>... > >Just to let you all know, my local Saab dealer is refusing to back > >down over this gearbox issue. It appears he would prefer to play > >hardball, and by God is he going to have a tough game. > >To re-cap, it's a 1994 900 2.0 turbo SE with 78k on the clock. When I > >bought it in april it had 70k. Thus in 5 months I have put 8k miles on > >it, and the dealer is saying that Saab's own Approved Used Car > >warranty (which I paid to extend for 24 months) won't cover the > >gearbox as it is not "mechanical failure" but "wear and tear" as a > >result of bad driving. > >Quite how I can be accused of that I don't know, I have never had gear > >problems before in my life - or my previous 4 cars, and how could I > >damage the gearbox through poor technique when I have been returning > >32mpg? > >To me the gears themselves appeared to have blue tips which with my > >limited knowledge suggests lack of oil - there was a pronounced oil > >leak 6 weeks after I purchased the car which they admitted was due to > >the incorrect amount of oil being put in the transmission by THEIR > >service staff. Could this be the cause? > >Any further ideas or help would be muchly appreciated. > >Hardball it is..... > >
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