Date: Fri, 01 Oct 1999 09:57:22 -0400 From: Michael Gabriel <archangelnopsam.com> Subject: Re: Saab Customer Service is Arrogant
Maybe there's something wrong with my computer, but I could have sworn I saw this posting precisely three times in the last two days. While I think it's okay to bitch a bit or vent, I think once is typically enough, especially on a newsgroup such as this that is so friendly and dedicated to being helpful and courteous to everyone. Every time I've had a question or gripe, I was amazed at how considerate and caring everyone here was, especially in trying to get to the root of the problem and be just downright helpful, in a neighborly way. I think that's the whole point, and this happens to be one of the most devoted newsgroups I've come across to date. If you've had a bad experience, that's really a drag. It happens to everyone, including me. But you have the choice: either take it up with your dealer, the company, some consumer protection office, or go to litigation if you feel strongly enough. Bitching over and over on a newsgroup will just serve annoy others and get you nowhere. If that's not apparent, then you should find out what newsgroups are all about. It appears that you've decided to blacklist Saab in your mind. So be it. I commiserate with your dissatisfaction, but had something similar and anomalous [my experience with Saab has been absolutely exemplary to date -- and I'm very demanding!] like this happened with your Mercedes, would you be going on ad nauseam on the Mercedes newsgroup, too? If so, I'm glad I'm not there. Sincerely, I hope the rest of your day (and life) gets better. Regards, Michael fpmr96anopsameja.com wrote: > I own a NEW Saab 9-5, and am in a situation where > warranty coverage is questionable, in their minds. > > After dealing with Saab Customer Service, I vow > to NEVER buy another Saab, and in fact will be > selling mine as quickly as possible. > > Apparantly, they're rather uneducated with regard > to treating customers right. I buy 2 new > expensive European sport sedans every 3 years, > and always buy top of the line models. They > could have easily retained me as a good customer > by throwing me a couple hundred bucks worth of > warranty work, which I TRULY believe is > legitimate. > > No wonder Saab is having MAJOR financial problems. > > Goodbye Saab .... > > Sent via Deja.com http://www.deja.com/ > Before you buy.
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