Date: Sun, 01 Oct 2000 16:52:32 GMT From: Robin McCrum <robin.mccrumnopsam.com> Subject: Re: 99 9-3 heater control knob story
It wasn't the cables it's the grease on the flap and distribution drum drying up. We all try to do the perfect job it happens sometime when components are a tight fit. If they are willing to repar it give them a second chance. Saab\GM are trying to do what they can to ease the time of the repair. The fix is a time consuming and delicate repair. Please be patient. sundancenopsamalias.net wrote: > Just thought I'd write a little piece relating my recent experience, > really the first main bad experience since I've owned the car for over > a year now. > > The heater and temp selector knobs broke off since the cables got too > stiff from bad lubrication in addition to the drying hot summer air. > I brought it to the dealer and was told that Saab wants them to try > and free up the stiff cables. So they tried that using a heat gun and > some new lube. After a 3 hour wait, I was then told that I was the 1 > in 10 that this didn't work and I needed to return to replace the > heater control box which means having to remove part of the dash. I > was very dissapointed about doing this, but thought that at least the > problem wouldn't happen again next year when the lube dries out again. > I also don't like the idea of removing the dash since they will mess > it up, will rattle and so on... > > I left the car, but when I returned they told me that Saab again told > them to try another technique to free up the cables and it worked. I > was very upset since I took off work and left the car all day for that > and after the first fix atttempt I wanted it fixed the proper way. I > left the shop and then found that the control only partially worked > and in addition all sorts of scratches were left near where they were > doing the work. I am very mad. My car is kept mint. They promise > they will replace the whole thing next visit and replace the scratched > dash parts. > > I'm really wondering what this is all about. Are they charging Saab > for the part but instead trying desperatly to lube up the thing > instead? Is Saab really saying this and why are they so stubournly > cheap about it? How the heck do I handle a similar thing in the > future so this never happens again (other than getting a different > make next time). I have lost all trust in my dealer and also Saab.
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