Date: Sun, 05 Aug 2001 06:09:11 +0100 From: Kevin Lee <krlnopsamia4.co.uk> Subject: Re: JD POWER
On Fri, 03 Aug 2001 19:45:55 -0700, Johannes H Andersen <johannes.andersennopsamel.ac.uk> wrote: >I thought the UK version was quite in line with public perceptions. >Mercedes didn't fare well for some models in contrast to the image >they project. Popular company cars went to the bottom as usual, >although these are produced by the big market leaders... Hence, >favours were not in evidence. But in some cases there were to few >cars of a listed type to make sense of it. > >Johannes Possibly but having participated in some of the UK JD Powers surveys I take their conclusions with a pinch of salt. A lot of the questions relate to the quality of service from dealers and the last one I completed had several questions about tyres to be completed. Kevin Lee home page:www.keltia4.co.uk