Date: Fri, 3 Aug 2001 18:30:34 +0100 From: "David Wilson" <xbz72nopsam.pipex.com> Subject: Re: Main dealer, Quality of service.
"SimonJ" <menopsam.com> wrote in message news:9kdio5$d1j$1nopsamunium.btinternet.com... > > > > > On Thu, 2 Aug 2001 21:19:47 +0100, "SimonJ" <menopsam.com> wrote: > > > > > I asked my local Saab main dealer to provide me with a quote for some > > >repairs, which were to be carried out as part of an insurance claim. > > > I explained this to the service manager at the time I booked the car > in, > > >and told him I would need to present the quote to my insurers for > approval. > > >On the day the car went in, I received a phone call informing me that > they > > >had carried out the repair, and that I was now to pay a bill just short > of > > >£100. I refused to pay this, as I had not authorised any work to be > carried > > >out, so the service manager said they would have to reverse the repair > that > > >they have carried out. I said that they would have to do so until such > time > > >as the repair was authorised by my insurers. I was then told by the > service > > >manager that I was being 'ridiculous'. > > > I would like to hear the opinions of the group, was I me being > > >'ridiculous', or was I in the right? > > > This is certainly not the level of service I would expect to receive > > >from a Saab dealer, not carrying out instructions, then being insulted by > > >the service manager! > > > > > > > Sounds ridiculous to me. Did you sign a work-order? Did you specify > > that you only wanted an estimate? > > > > Kal > > > Didnt sign any work order, specified very clearly that I only wanted an > estimate, like I say above, I told the service manager that I would need > prior approval from my insurers. > >
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