Date: Thu, 02 Aug 2001 17:20:43 -0400 From: Kalman Rubinson <kr4nopsamedu> Subject: Re: Main dealer, Quality of service.
Sounds ridiculous to me. Did you sign a work-order? Did you specify that you only wanted an estimate? Kal On Thu, 2 Aug 2001 21:19:47 +0100, "SimonJ" <menopsam.com> wrote: > I asked my local Saab main dealer to provide me with a quote for some >repairs, which were to be carried out as part of an insurance claim. > I explained this to the service manager at the time I booked the car in, >and told him I would need to present the quote to my insurers for approval. >On the day the car went in, I received a phone call informing me that they >had carried out the repair, and that I was now to pay a bill just short of >£100. I refused to pay this, as I had not authorised any work to be carried >out, so the service manager said they would have to reverse the repair that >they have carried out. I said that they would have to do so until such time >as the repair was authorised by my insurers. I was then told by the service >manager that I was being 'ridiculous'. > I would like to hear the opinions of the group, was I me being >'ridiculous', or was I in the right? > This is certainly not the level of service I would expect to receive >from a Saab dealer, not carrying out instructions, then being insulted by >the service manager! >