Date: 02 Oct 2001 18:11:42 GMT From: davehinznopsamcop.net Subject: Re: Toyota in top five again (JD Power....)
In alt.autos.saab Emanuel Brown <epbrown01nopsamnet> wrote: > On 02 Oct 2001 14:41:23 GMT, davehinznopsamcop.net wrote: >>One thing they overlook is that owners of Saab and other "engineered" makes, >>are less tolarant of problems than buyers of some other cars. With my >>wife's Dodge, a certain amount of crappiness is expected, for instance. >> >>The Saab owner is more likely to complain when something goes wrong, because, >>darn it, it shouldn't. Then again, I have had some pretty bad reliability >>problems with my Saab; the clutch only went 200,000 miles, and I'm on my >>*second* set of brake rotors already. Shocking. >> > I don't agree with that. The times I've received the survey, Multiple times? I've never even seen a survey from those folks. > it > din't ask how I felt about reliability, it asked about actual repairs, > number and severity - that takes out the element of the owners > expectations. OK, being that you've seen 'em, and I haven't, I'll take your word for that. However - is this long-term? Are they asking about 10 year old cars? Reliability is more than just 3 years/36,000 miles. > Besides that, I'd say that a marque with customer loyalty like > Saabs would skew to the better due to customers not wanting them to > look bad. Hard to say. I know I'm happy with each of mine, and they've all exceeded my expectations. > I can imagine the skew that Rolls-Royce gets, for instance. Mine > died on the road recently and I had a devil of the time convincing the > tow service it was an actual Rolls-Royce because "those *never* break > down!" (though the official RR term is "fail to proceed"); I had to > explain that it was driver error, which it was. What kind of 'driver error', if I may ask? Dave Hinz
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