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Date: Tue, 02 Oct 2001 17:02:25 GMT
From: Emanuel Brown <epbrown01nopsamnet>
Subject: Re: Toyota in top five again (JD Power....)


On 02 Oct 2001 14:41:23 GMT, davehinznopsamcop.net wrote: >One thing they overlook is that owners of Saab and other "engineered" makes, >are less tolarant of problems than buyers of some other cars. With my >wife's Dodge, a certain amount of crappiness is expected, for instance. > >The Saab owner is more likely to complain when something goes wrong, because, >darn it, it shouldn't. Then again, I have had some pretty bad reliability >problems with my Saab; the clutch only went 200,000 miles, and I'm on my >*second* set of brake rotors already. Shocking. > I don't agree with that. The times I've received the survey, it din't ask how I felt about reliability, it asked about actual repairs, number and severity - that takes out the element of the owners expectations. Besides that, I'd say that a marque with customer loyalty like Saabs would skew to the better due to customers not wanting them to look bad. I can imagine the skew that Rolls-Royce gets, for instance. Mine died on the road recently and I had a devil of the time convincing the tow service it was an actual Rolls-Royce because "those *never* break down!" (though the official RR term is "fail to proceed"); I had to explain that it was driver error, which it was. Emanuel "Everybody wants a normal life and a cool car; most people settle for the car." Chris Titus http://home.att.net/~epbrown01/1966-rolls.jpg http://home.att.net/~epbrown01/1983-porsche.jpg

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