Date: Wed, 17 Jul 2002 15:36:07 GMT
From: "Wyatt Taylor" <wwtaylornopsamll.net>
Subject: Re: Help - motor crashed on 94 V6


>How, exactly, are they responsible for handholding him? Are they supposed >to ask how many miles since he changed his oil and filters too, when he >comes in for a repair? Rotate the tires? Wiper blades? >When you take a car in for repair, you're telling them to fix what is >broken. It is unreasonable to expect them to go through your entire >service history to make sure you've been taking care of a car. Friend, you are wrong about this and I think everyone who ever bought a new car from a dealer, and every dealer service manager would agree with me. People will not buy cars that they cannot get repaired at a reasonable cost. The manufacturers put out service bulletins to their dealers when they discover service issues that need to be addressed. The service managers and service departments want to do everything they can to maintain the customers' cars. In this case there was a service bulletin. Everyone in the Saab world knows about this V6, including you. The customer is not assumed to be the expert, the Service Department is. > Further, >it's quite likey that the same kind of person who would try to blame Saab >for their own failure to properly maintain a vehicle, are the same kind of >person who would take exception to the Saab dealer telling them they need >to take care of something that is 12,000 miles (or 7,000) miles overdue I have heard my friend say several times that if they had told him the car needed service, and explained the implications, he would have done everything in his power to get that done. You are assuming that he deliberately disregarded their advice. Earlier in your email you said it was his responsibility to tell them what to do. I think that you love the product and brand so much, that you are having a hard time admitting that they could have ever made one tiny mistake. >For the record, I think they have great products. >The only reason there are V6's in Saabs, are >because the marketing folks decided that it should be foisted onto Saab >from GM, so that people like your friend who think that cylinder count is >more important than performance would buy them. The timing belts were in >a engine in a Saab, because that's what was in that GM V6. I've seen the car and it says "Saab" on it. It does not matter who made the engine. >EVERY ENGINE EVER MADE WITH TIMING BELTS, BY ANYONE, NEEDS THEM CHANGED >FREQUENTLY. Sorry for shouting, but this isn't rocket science. >Hence the change intervals provided for free by Saab, and the >"small print" in the service books. They provide it for free to limit their warranty costs. How many other manufacturers change timing belts for free? I understand your passion for the product..... but don't you think they have a scintilla of fault ?

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