Date: Tue, 15 Oct 2002 19:01:35 -0400 From: Four Weis <mweinopsamcom> Subject: Re: SAAB & dealers - who is responsible?
Robert Brown wrote: > Saab could be well-served by cleaning up the quality of their after-market > business (better service quality) if they don't want to lose a profitable > customer base - even if that means that they have to occasionally go > into areas of uncertainty by paying for mistakes made by their dealer > and service partners. I know of at least 5 families over here who have > dumped Saab due to similar service incidents and they are very > happy driving (and getting service from) Mitsubishi, Nissan, and > Lexus (Toyota), even if these brands don't all have the same cachet as Saab used > to have. I doubt that Saab will ever see these people return as customers. I am in total agreement with you on this point. My former manager dumped his Saab 9-3 as fast he could because of the electrical and mechanical problems and service. > 'Scuse the ranting and raving. Mostly because I was once a rabid Saab fan > then witnessed - during the past 10 years - the GMification of what was once > a fantastic Swedish brand. OK it was necessary to ensure the survival of Saab > but a lot of things have become worse - dealer networks , rubber timing belts etc. > Now I drive an Audi. OK it has a rubber timing belt too but the car feels a lot > more like an old Saab than what a new Saab does ;-) > I still drive a Classic Saab 900. I don't take it to a dealer for any of the work I don't do myself. I use a trusted technician and have never had a problem with the service. > > > > Just a thought. > > Regards, > Robert, Gothenburg (70 km from Trollh”ttan)
 |
 |
 |
 |
 |
