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Date: Sat, 18 Jan 2003 18:51:32 -0500
From: "geo" <nonopsamom>
Subject: Re: Roland <mweinopsamcom> wrote in message
news:3E28C50F.F2FF4F21nopsamcom...
> Now you know what good customer relations management is all about. Keep
this
> example in mind if your work involves dealing with customers. I am sure
many
> successful small business owners know this already.
>
> geo wrote:
>
> > Based on some good feedback I got on this NG and
> > http://www.saabnet.com/tsn/faq/service/ny.html I decided to take my 93
> > 9000CSET to Swedish Saab in Brooklyn NYC to fix an oil leak, stalling,
dead
> > door locks, exhaust rattle, fog light replacement, tie rods. Came to
$480.
> > Major bonus points for not trying to sell me a head gasket job; the oil
leak
> > was from the sending unit. Roland is is the rarest of mechanics. He's
> > pleasant, patient, courteous, honest and most of all knowledgeable on
all
> > things Saab. He took the time to explain everything that was done and
why
> > and answer all my questions. He'll be getting my business from now on.
> >
> > Natural Light Black and White Photography
> > http://www.phastnet.com/~geos/
> > -George-
>

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