Date: Tue, 01 Apr 2003 00:37:48 GMT From: "Brad" <nospamnopsamme> Subject: Re: Saab 9-5 Quality
I live near Santa Cruz, California. Who are the good independents in this area? However, the car is still under warranty, and I understand all warranty work must be done by a Saab dealer and there is only one Saab dealer is this area. ... I forgot, my windshield has also been broken. (again can't blame Saab for that), but I am looking for someone who can fix it for a reasonable price. I am glad to hear it is possible to get creamer with my coffee elsewhere. "ma_twain" <ma_twainnopsamo.com> wrote in message news:3E88D05B.8030008nopsamo.com... > As you stated, you are expecting too much - - of your patience. Find > another dealer or a good independent shop. Where do you live? I can > recommend four or five good Saab shops in the Washington D.C. area. > > One of the independent shops has creamer, choice of coffees and > sweeteners and doughnuts. They also fix the problem the first time. > > Brad wrote: > > > Has anyone had as many problems with their Saab as I have had? > > > > I have maintained my car exactly as required and always by a Saab > > dealer. The following are the problems I have had with the Saab 9-5 > > I purchased new a little over a year ago: > > > > 1) Brake fluid leakage: > > > > I noticed the brake fluid was dropping and I had to keep adding brake > > fluid. I took my car into the dealer, they said there was nothing wrong > > with my car; it was normal to lose brake fluid. They charged me $35 > > to do nothing. A few thousand miles later I took my car in for regular > > service where they also replaced my brake pads. I was expecting them > > to notice the very low brake fluid, but they said they found no problems. > > > > I then took my car into a non-Saab dealer about the brake fluid leakage. > > They found the source of the leakage very quickly. I took my car back > > to the dealer showed them the report and told them to fix the problem. > > > > 2) SID defective replaced. > > > > 3) Fan broken replaced. > > > > 4) Front headlight broken: > > > > I parked my car and heard a loud crack. A couple of days later I > > noticed my front headlight was broken. I suspect these events are > > related but I can't prove it. > > > > 5) Front fog light broken > > > > I can't blame this on Saab. It was likely broken by a stone. > > > > 6) Both front fog light bulbs burnt out. > > > > 7) Rear tail light bulb burnt out. > > > > 8) Sun roof broken. > > > > 9) ACC not maintaining proper temperature. > > > > 10) Car was rear ended. > > > > I can't blame Saab for this, but now my trunk does not close properly. > > > > 11) The car broke down leaving me stranded 300 miles from home. > > > > I don't remember exactly what they told me about the cause, but I > > believe it was a broken throttle cable. > > > > 12) I have abnormal tire wear. I have been told I need an alignment. > > > > I haven't had this fixed yet. Shouldn't this be covered by the warranty? > > > > 13) Bad customer service: > > > > a) Always long delays to have my car "checked in and out", even though > > there are very few customers. > > b) I was not called when my car was ready. > > c) When I called to see if my car was ready I was told the only person > > who can supply this information was my personal consultant. My > > personal consultant was not in the building and they did not know > > where he was or when he would return. Hence, they could not tell > > me if my car was ready to be picked up. > > d) I called beforehand to say I was bringing my car in to have a broken > > head light replaced and to make sure they had the required parts > > available. I was told this would be no problem. When I went to > > pick up my car I was told they didn't have the parts and I would need > > to bring my car back another day. > > e) When you go to have your car picked up they drive your car to the > > door outside the waiting room. Once when I had been waiting a > > very long time without seeing my car, I asked and found they had > > parked my car elsewhere without telling me. Another time they > > "delivered" the wrong car. > > > > 14) Road Side Assistance: > > > > My car broke down when I was over 100 miles away from home. Since > > I had to wait a day to have my car fixed I was entitled to have my expenses > > reimbursed. However, I was told my meal receipts must be itemized to > > indicate how much was for alcohol and tips. (They don't reimburse for > > alcohol or tips). My receipts are not itemized. Hence, they will not > > reimburse me for any of my meal expenses. > > > > 15) For the coffee in the Saab dealership there is no milk or cream, > > only the awful white powder. :) > > > > Or perhaps I am expecting too much? > > > > > > > > > > > > >
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