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Date: Sun, 07 Sep 2003 23:42:03 GMT
From: milt brewster <milt73nopsamc.net>
Subject: Re: Saab Complaint


In article <bjffe2$ijn6q$1nopsam34476.news.uni-berlin.de>, davehinznopsamcop.net says... > On Sun, 07 Sep 2003 04:06:51 GMT, milt brewster <milt73nopsamc.net> wrote: > > In article <bjdes4$i67t0$1nopsam34476.news.uni-berlin.de>, > > davehinznopsamcop.net says... > >> On Sat, 06 Sep 2003 18:50:56 GMT, milt brewster <milt73nopsamc.net> wrote: > >> > In article <bjat1j$h21m6$1nopsam34476.news.uni-berlin.de>, > >> > davehinznopsamcop.net says... > >> >> > >> >> What is your intention here, to start a cross-brand flamewar? > >> > No. > >> I asked because it wouldn't be the first time. > > I've never started a 'cross-brand' flamewar. > > Maybe, but disruptive sorts seem to enjoy doing so, and oddly enough, > the selection of the groups is always consistant. Your language, choice > of crossposted (offtopic) groups, and tone are consistant with the > pattern. It's also odd, then, that you've re-added the other groups > to the followups, even though someone else had taken them out. A troll posts and runs. I am not running. I am glad to clear up your mistaken impressions. I do indeed own a new Saab. I have indeed had two problems with it that I believe I should not have had. I do in fact believe that a Usenet newsgroup is one place this problem should be publicized and discussed. I believe that I am in fact being trolled in this thread by several of you regulars. That's OK: I know how to use trolls in general to make my point in a newsgroup. It's your choice: You can either look good by addressing the problem; or you can look childish by trolling a "newbie" to your newsgroup. People finding these posts on groups.google.com will be able to tell the difference years and years from now. I selected the newsgroups I wanted to post to. It was and is my selection to make. It is rude for you or anyone else to remove them. I posted to toyota and honda auto groups for two reasons: 1) Toyotas and Hondas are Saab's major compeditors in the US. Posters to those groups might very well have constructive new perspectives to add, regarding the problems I am having with my Saab. 2) Toyota and Honda have been particularly successful in controlling quality, and in resolving owner complaints. Saab (and GM) could learn a thing or two from those companies. > > >> Why include Toyota and > >> Honda groups then? (I've chosen to remove them from my followups) > > > > I included Toyota and Honda because these two companies seem to > > be building cars with better maintenance histories, and seem to > > be providing much better customer service than Saab is currently > > -- and these are Saab's real compeditors -- not BMW or whatever. > > Two tires on your car blew out. Do you understand that two tires does > not a statistical trend make? > > > I explained it quite clearly. Two catastrophic tire blowouts: > > Not arguing that, although I wonder what a non-catastrophic blowout > would be. This is quibbling, but I'll answer your one-liner anyway. "catastrophic" happens to be a term often used in Court -- it describes a quick (sometimes explosive) tire failure that destroys the tire and also puts the car and its occupants at risk. It can also imply that the failed tire was defective in some way. > > > bad Dealer service: > > Perhaps, I wasn't there. If you came in frothing at the mouth as you did > here, I can see why they didn't wnat to bend over backwards to help you. 1) I handled myself quite well at the dealer. You can't keep making this assumption over and over again after I've assured you otherwise, and assume you're making some kind of important point. You start to look a little foolish. 2) Dealers MUST handle even bad customers better than my Saab dealer did, if they want repeat business. The dealer doesn't get a "pass" because you personally don't like my post. [snip] > > > THIS is NOT a small problem. I see enough other discussions here > > about tires and wheelrims and the like, to know this is a major > > concern for some Saab owners already. > > Oh, now it's rims too, not just Michelin tires? You really should figure > out what your point is before you try to go with it. I can't recall any > other posts about Michelin blowouts, and that's over many years here. My tires shredded, partly because the wheelrims sat right down at the border area between the sidewall and the tire tread, and sliced through them when they blew. It happened very quickly -- a matter of a few seconds. This behavior not only destroys a lightly damaged tire, it is also very bad for the wheelrim as well. Saab is getting at least some wheel rim complaints because of this problem, which happens at low speeds as well as high speeds. Saab engineers should have anticipated this behavior upon tire failure, and designed their wheelrims to at least minimize it. [snip] > > No. You have provided no evidence of this, and you continue to evade > the question about wheel alignment. Third request, have you had that > checked? The rear tire blew. I was assured that on a Saab, the alignment would not be affected. But yes, I've had my alignment checked anyway: Two months ago, and again yesterday. Absolutely no change. It's just fine. I am certainly claiming that these Michelins are faulty, based on my experience with them. Two blowouts in six months on nearly new OEM tires is a very good reason for an owner to register a complaint with his car manufacturer. A good company would replace those tires for free if they have some service records of other owners making the same complaints: This is Freshman QA Engineering. It's also Freshmen Marketing Management. [snip] mb

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