Date: Sat, 06 Sep 2003 23:41:38 -0400 From: ma_twain <ma_twainnopsamo.com> Subject: Re: Saab Complaint
milt brewster wrote: > In article <3F59F930.1010404nopsamo.com>, ma_twainnopsamo.com > says... > > >>milt brewster wrote: >> >> >>>Less than 11,000 miles on a 2000 9-3 coupe. >>> >>>SECOND catastrophic freeway blowout in six months. Both quick >>>and dangerous. >>> >>>NEW Michelin tires have/had 11,000 miles on them. The first >>>blowout occurred at only 5500 miles. The Dealer has refused to >>>deal with the issue. >>> >> Find a new dealer - either it is a bad dealer or your attitude has >>poisoned the relationship. At the new dealer, try to be calm, don't >>exaggerate and be patient - have a two way conversation, not a screaming >>match. Judging from the words you chose in this posting, this may be >>difficult. >> > > > Go back and read my original post, above. I am quite composed, > thank-you. I think you are the one here with the attitude. Your words in the original post do not indicate a person who is "quite composed": 1. "SECOND catastrophic freeway blowout in six months. Both quick and dangerous." Capitalizing is a sign of shouting - not calm. Choosing the word "catastrophic" - dramatic choice of words Describing the blowouts as "quick and dangerous" - dramatic, perhaps you have the potential for a career in writing fictional novels - a competitive field, but it can be rewarding. 2. "I had to literally risk my life changing my tire on the freeway." Did you really "literally" risk your life? Changing a tire on the freeway does not come recommended - AAA and police advise driving slowly on the shoulder to the nearest exit - you won't damage the rim if you drive slowly and the tire is gone already. 3. "I lost an important client because of this." If you are in sales you should have a cell phone. If the "important" client could not understand a delay because of an automotive problem, then you probably were not going to close the deal anyway, the "important" client was looking for an excuse to say no. 4. "All this is not just expensive or unacceptable. It is criminal." Emotional words - "unacceptable", "criminal" - it is hard to say these words in a calm manner. > ><Snip> My experience > might affect you as another Saab owner, whether or not you > approve of me, or the language I use (which is sensible and > objective -- go back and read it again.) So Deal. I did read it again - see my comment above. I bought a Saab this week after looking at Toyota, Honda, Nissan, and Saab. > > <Snip> > > mb > >
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