Date: Sat, 06 Sep 2003 18:51:19 GMT From: milt brewster <milt73nopsamc.net> Subject: Re: Saab Complaint
In article <3F59F930.1010404nopsamo.com>, ma_twainnopsamo.com says... > milt brewster wrote: > > > Less than 11,000 miles on a 2000 9-3 coupe. > > > > SECOND catastrophic freeway blowout in six months. Both quick > > and dangerous. > > > > NEW Michelin tires have/had 11,000 miles on them. The first > > blowout occurred at only 5500 miles. The Dealer has refused to > > deal with the issue. > > Find a new dealer - either it is a bad dealer or your attitude has > poisoned the relationship. At the new dealer, try to be calm, don't > exaggerate and be patient - have a two way conversation, not a screaming > match. Judging from the words you chose in this posting, this may be > difficult. Go back and read my original post, above. I am quite composed, thank-you. I think you are the one here with the attitude. Your attitude is worth pointing out, because this newsgroup needs to deal constructively with complaints from time to time. Blaming the problem on the guy who posted the issue, is not good newsgroup etiquette, and certainly sheds no light on the problem. I had a serious problem. I am not amused by it. My experience might affect you as another Saab owner, whether or not you approve of me, or the language I use (which is sensible and objective -- go back and read it again.) So Deal. *** When I had my FIRST blowout, I was very friendly and businesslike at the Dealer. If anything, I was too friendly and compliant. My dealer knew I had had an emergency. My car had to be towed to their garage. The dealer was curt and summarily refused to consider the tire issue, or contacting the tire manufacturer. They didn't perform a computer recall check on my car, which I now know is mandatory for them. The dealer (B&B Saab in San Jose, CA) charged me $275 to install an original equipment replacement Michelin tire, and they took a day and a half. They also changed the oil in my car at the same time, for another $85. mb
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