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Date: Wed, 25 May 2005 20:51:59 GMT
From: Johannes <johsnospamblock7346sizefitter.com>
Subject: Re: Saab Recall on early 9-5 lubrication problems


Dave Hinz wrote: > > On Wed, 25 May 2005 20:29:22 GMT, Johannes <johsnospamblock7346sizefitter.com> wrote: > > > > > > Dave Hinz wrote: > >> > > [...] > >> > >> Dealers don't make their money on the sales floor, they make it on the > >> shop floor. A car, you sell to someone once every several to many > >> years. A good service customer gives you money regularly. > > > > Regularly? My dealer is very good, but I have no money. I put my 1993 9000 > > to MOT once a year, but there is usually nothing wrong or the it is minor. > > This year I had front brake pads, that was all. > > Right. So you and I aren't their favorite customers. When my guy sees > me coming he knows it's something that requires a lift or is unpleasant. Years and years ago when I worked at a local University; the service manager called and a departmental secretary took the phone. "Ahh you want Dr. Andersen", she replied. Ever since then, they always write "Dr A.." on my bills. It annoys me as they might think that I'm rich, but it is impossible to get it changed.

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