Date: 1 Jun 2005 19:53:41 GMT From: Dave Hinz <DaveHinznospamcop.net> Subject: Re: c900 rear shock bolts
On Wed, 01 Jun 2005 15:48:19 -0400, Malt_Hound <Malt_Houndnospamm*yahoo.com> wrote: > Dave Hinz wrote: >> Hm, if their support sucks pre-sales, how will it be once they already >> have your money, I wonder? That said, eeuroparts pissed me off, by >> telling me a week after I ordered that an item I needed was "on >> intergalactic back-order". Ended up paying extra to the dealership to >> have a head gasket fedex'd in for the project. Could have been avoided >> if (a) they listed if something was out of stock on the website (fairly >> easy), or (b) contacted me when they shipped short to tell me it wasn't >> coming (blisteringly farking simplistic and unexcusable to not do). > > That is the first time I have ever heard of a screwup at eEuroparts. I > have always had nothing but fantastic service from them, including free > FedEx ground shipping which ends up being overnight to me since I am in > New England (as are they). I was surprised by it at the time, and I think I posted something here as well. I was rebuilding a 99 Turbo on a time schedule, and was rather annoyed not just that it wasn't listed as out of stock, but by the laughingly "I don't care about your problem" the guy there took on the phone when I called to ask when I should expect my parts. Oh, and they also sent me a timing cover gasket that (a) had the wrong part number, and (b) didn't fit a B-Engine (it's for an H-engine), which he told me was right, superceded the one I ordered, and "It has the right number of holes so it's the right part". I explained that the number of holes doesn't enter into it so much; it's the shape of the material _around_ the holes that is critical in all things gasket-y, and got exactly nowhere with it. > And yes, I'm certain that they add and > remove items from the web display when they go in and out of stock. It > must have been some kind of serious screwup on their end to have caused > the shortage. The shortage is fine - when you're fixing a 27 year old car, "out of stock" isn't unexpected. It's the "Oh, we knew we shipped short 3 days ago, but didn't bother to tell you so you could make other plans" that pissed me off. >> Ahem. Sorry. > > You're excused. ;-) Oh, good.
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