Date: 9 Aug 2006 15:11:58 -0700 From: "Nasty Bob" <speedypancakenospamail.com> Subject: Re: JD Power: Saab 2nd to last in quality
Re: when something is cheap, people don't expect so much... I used to work for a company that produced both "premium" & "mass market / budget" alternatives of their products... I know that the budget market complained a LOT more than the premium end of the market if they found a problem... In fact, I would say the premium / custom end of any market are more forgiving of faults (as long as they feel they are getting *special* service... But of course this has nothing to do with Saab!
