Date: Thu, 17 May 2007 05:02:00 -0400 From: "hippo" <johnhnospamam.shoal.net.au> Subject: Re: Saab Lost a Loyal Customer
Craig wrote: >Yep! >-- >Remove My_Skin to E-mail me. >Fred W wrote: >> Craig wrote: >> > Actually it is not the dealership, but the Saab Factory rep. The >> > dealer knows me very well, and in years past would've had no >> > problem covering this, but the service manager told me that if he >> > did try and do this under warranty, the factory rep/reg. mgr. would >> > kick it back. >> >> OK, so it's the GM assigned SAAB factory rep. This would explain why >> it seems to be a common theme... Sad story, especially for a longterm customer! My sympathies FWIW. Just a thought, does the owner's manual give you any escalation options like contacts beyond the reg mgr that you could bump something up to? It just struck me that a letter to a higher power, accompanied by copies of the service histories for your previous Saabs, might at least prove your credentials and probable sincerity. Like someone else said, oh for the days of demented trolls building stock at Trollhatten and the Valtab plant. In 1984 IIRC, we had a pretty large accident with a 77 99GL hatch. No bonnet (oops - hood to you) in stock, so rather than take the easy (and legal) option of sourcing a second hand one, it was airfreighted from Sweden to Oz in under a week with free shipping. No wonder they went broke but talk about customer service! Cheers and good luck
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