I doubt a code reader would help. Generic code readers can only read engine and possibly transmission codes. Did you check to see if the amp under the driver's seat is warm?
BTW I am still working at a dealership, but I know most of us old timers have moved on. My boss was at a seminar recently and spoke with a bigwig (I won't name him) about calls to the technical asisstance center. The word is that it is getting worse everyday. The transition to GM has been hard and we lost a lot of good people. Most dealers are operating with youngsters. Sorry and good luck.
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