Date: Sun, 10 Aug 97 19:50:36 GMT From: jrweissnopsamet.com (John Weiss) Subject: Re: Damaged "New" Cars
On 8/1/97 7:49PM, in message <33E2A02E.CAE665BCnopsamnet>, Steve Moline <smolinenopsamnet> wrote: Yep; it happend to me (almost). I bought a '97 Saab 900S convertible just two weeks ago. When I went to pick it up, the service people had broken the windshield trying to reattach a fallen off rearview mirror. Even with a broken windshield, the dealer insisted that I take delivery of the car (they did offer to replace the windshield). I refused, and cancelled my deposit check. I asked for a new, UNDAMAGED car to replace the one they tried to deliver. Although I was promised one, all I ever received was a phone call to tell me that "my" car (with the broken windshield) had been repaired and was ready to pick up. I refused again, and am still waiting for a "new" Saab. Feel free to respond with comments/advise. Should I buy a Saab now? Should I accept the damaged car? If you otherwise want the car, accept the damaged/repaired one. As long as the windshield was replaced by an OEM windshield, and the installation was done correctly (no leaks, etc), there should be no reason not to accept it. You may be able to negotiate some compensation from the dealer for the delay in delivery and any other troubles the incident caused (some free accessory, a free service not otherwise covered by warranty, or similar). I suspect many (if not _most_) cars arrive at the dealer with some superficial damage; they repair it before putting it on the lot, so the customers never know it. This dealer blew it by not calling you to explain the incident/delay _before_ you came in to pick it up. -- John Weiss Seattle, WA And for you automated email spammers out there, here's the email addresses of the current board of the Federal Communications Commission: Chairman Reed Hundt: rhundtnopsamgov Commissioner James Quello: jquellonopsamgov Commissioner Susan Ness: snessnopsamgov Commissioner Rachelle Chong: rchongnopsamgov
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