Date: Wed, 19 Aug 1998 10:27:38 -0700 From: Mike Zampiceni <mikeznopsamcape.com> Subject: Re: The best cars on Earth come from Saturn!
Saturn wrote: > Where is Saturn on the latest IntelliChoice® ratings and the J.D. Power > Sales Satisfaction Index (SSI) and Customer Satisfaction Index (CSI)? > IntelliChoice ranked the 1997 SL1, SL2, SC1 and SC2 models as the Best > Overall Values in their respective classes. J.D. Power put Saturn in first > place for Sales Satisfaction and seventh in Customer Satisfaction. (The top > six were all luxury cars -- Lexus, Infiniti, Acura, Mercedes-Benz, Cadillac > and Jaguar.) > > If you'd like to find out more about Saturn and some of the people who make > up our company visit our website http://www.saturn.com Where, you can talk > to Saturn and to other Saturn owners. You can check out Enthusiasts' Web > pages. You can read what people write about us, or write to us yourself > (postal mail, or e-mail). Your cars are so wonderful that I had one in '93 that I couldn't return fast enough. I bought a used '93 SC wagon from my Sunnyvale Saturn dealer after the former owner had turned it back in during the 30-day trial period. Now I know why he returned it. There were several defects, plus there were design defects I discovered during the next month, such as door sills that emptied water right onto the front seats. Sure, you've got satisfied customers when the dealers will promise to fix anything, such as my deformed drivers seat in only 2000 total miles on the car. (And I don't even weigh 150 pounds.) Heck, I sold a VW with 150,000 miles on it last year with a driver's seat that was still almost like new. I wrote a five-page letter to your factory describing these "anomalies" and managed to turn in the car and minimize my losses. The manager, knowing that I liked individualistic cars and needed a lot of space, asked me if I had considered a Saab. He must have read my mind, because I told him that I had formerly owned Saabs and yes, would consider another one. So please don't try to peddle your inferior wares in this newsgroup. Why don't you try alt.autos.yugo where your car may be considered an upgrade. Cynically yours, Mike Z.
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