Date: Thu, 04 Oct 2001 22:58:30 GMT From: Emanuel Brown <epbrown01nopsamnet> Subject: Re: Toyota in top five again (JD Power....)
On 04 Oct 2001 15:00:44 GMT, davehinznopsamcop.net wrote: >In alt.autos.saab Derek Hawkins <eldatanopsamcom> wrote: >>> If you're making a point here, I missed it. > >> Ditto to the following; > >>>>>The Saab owner is more likely to complain when >>>>>something goes wrong, because, darn it, it shouldn't. > >Yes, I caught what you're referring to. My point is in regards to >build quality; can you clarify your statement? If you're making >a point here, it continues to not come through. What Derek is saying is that a LOT of "build quality" is subjective perception. Someone with a Chevy Vega can have the same number of breakdowns as someone with a Rolls-Royce - the Rolls-Royce owner will be screaming his head off, while the Vega owner thinks "what did I expect? It's a Vega..." Viewed objectively, they're of the same build quality since they both break down the same amount. Or conversely, the Rolls-Royce owner could be more forgiving because the service department treats him like a prince while the Chevy owner was treated like someone dropping off a smallpox vial at a day-care center. In my experience, the survey is written to try and separate such things, but I can see how it would be a concern - heck, it was a concern of the people that wrote the survey. Emanuel "Everybody wants a normal life and a cool car; most people settle for the car." Chris Titus http://home.att.net/~epbrown01/1966-rolls.jpg http://home.att.net/~epbrown01/1983-porsche.jpg
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