Date: Wed, 17 Jul 2002 14:16:55 GMT From: "Wyatt Taylor" <wwtaylornopsamll.net> Subject: Re: Help - motor crashed on 94 V6
I understand and agree with your point that customers have a responsibility to do maintenance. >Did the book he had with the car >outline a maintenence schedule? Was he following it? Did it list >"change timing belts" somewhere around 60,000? Yes, he had the book. In fine print it lists the belt change, along with a bunch of other maintenance items. He had the 35K maintenance work done at the dealership. Obviously he missed the 65K checkup. As I said before, the clutch cable broke at 72K miles and he had it towed to the dealership. They did not tell him that he was past the deadline for the timing belt change. By the way, the belt change is free but it does not say that in the book. The 65K service interval costs about $500 or $600. >If someone goes in talking about lawsuits, I can see >how Saab might just consider that customer to be not worth trying to keep. In other words, if the customer doesn't complain, occasionally they will get treated kindly? and if they have a complaint, screw 'em? I don't want to do business with any company like that. Loyalty is built by dealing responsibly with customer problems. If this engine is so great, why did they only sell it for two years? It was only sold in 94 and 95. Why would you design an engine, with interference, with a rubber timing belt that will eventually break? Does Saab now put timing belts in their engines or metal timing chains? I'll tell you why - they put timing belts in because they don't require lubrication and their manufacturing cost is less. If my friend knew before he bought the car that it required intense maintenance, and that the implications of not following the service intervals exactly, would destroy the engine and make the car worthless, he would have chosen *not* to buy that car. Everyone knows that cars need frequent oil changes, there are 10 minutes oil change franchises everywhere. Have you ever seen a sign anywhere that says "your timing belt may need to be changed?" I have a feeling this car will be for sale, cheap. Would you like to buy it?
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