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Do I owe them $57?....Warranty issue
Posted by Cole [Email] (more from Cole) on Mon, 6 Feb 2006 18:13:17
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I dropped my 93 9-3 Arc with 20K miles at the dealer for some warranty work. The window regulators needed to be replaced as well as issues with the key fob. I also complained about a grumbling that I frequently hear from the center instrument panel. I think that it is related to the fan motor, but it definately comes from the center console. When I dropped it off, it was discussed that this was all warranty work. I get a call today saying the car is ready and that the mechanic was not able to find the cause of the grumbling but he "had to clean the squirrel cage." and that 1/2 hour of labor was going to cost me $57. Were they not under any obligation to notify me in advance? This was supposed to be all warranty so there was no discussion of labor or estimates. Second, if they had called me and told me this was the problem, I would tell them to leave it alone because I know that this is NOT what is causing my intermittant grumble. This is from a certified dealer in Norfolk, VA. Comments, suggestions? Right now, I have no intention of paying.
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