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Did the same thing
Posted by Liam (more from Liam) on Mon, 5 Jun 2006 21:10:28
In Reply to: Re: DI Recall requirement?, ed1le, Mon, 5 Jun 2006 12:54:29
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After Saab CS lost the first set of documents (CC statement, receipt from Eeuroparts, etc) I was told to send them in again (and they would probably get lost again). I told the CS rep that it had been 18 months since my DI threw CEL codes, the car was 200 miles out of warrantee when it did, and the dealer told me that they would have replaced it if I had bought the car from them vs a private sale.
In any case, My check is now in the mail after some serious arguing about SAAB CS and the run around they make the consumer go through to get a refund.
I also had to go to the dealer and get a ticket saying that I installed the DI correctly (12 months of no-cel driving). The guy said "well it runs doesn't it?" "You really can't F*&$ this up".
Finally Saab CS agreed to pay $289, the price of the DI at the time.
If I were in your shoes I'd just get pissed. While it may sound silly, it was the only way I could get a manager to take my case and push things forward. It's unreal what Saab makes people do for these refunds.
Finally, the CS manager said I was the FIRST person he had ever had who put the DI in themselves. i told him I could supply him with 100 names (I was hoping that TSN users would back me!) of others who have done this 5 minute job.
Good luck and keep fighting
Liam :-)
posted by 66.115.24...
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