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Closure. Posted by ChuckD [Email]  (#2127) [Profile/Gallery]
(more from ChuckD) on Sun, 17 Jun 2007 00:21:56
In Reply to: 120K service revisited. Help! (long), ChuckD [Profile/Gallery]
, Wed, 13 Jun 2007 09:16:00
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What I didn't mention in the first post was that this experience coincided with:
-That being my last week at a job I'd worked for the last eight years. Being something of a specialist at what I do, a lot of time needed to be spent at work getting things ready for my replacement, and cleaning up/archiving what I had done.
-Also my daughter's last week in PreK and needing to be at her rehearsals for their ceremony also that week.
-A recent kitchen remodel where I'd just discovered a possibly pierced water pipe behind the recently installed cabinetry preventing us from using the shower.
-My wife being out of town for training on her new job leaving me the primary care-giver.
Yesterday my wife expressed amazement at the new crop of gray hairs I'd sprouted.
This falls in that gray area of service that drives us to go to Indys. And probably if they'd cleaned up the interior better I wouldn't have had much leverage.
To their credit though, the dealership (North Shore Saab) went out of their way to try to make a happy ending. I got a routine phone call from their Customer Service rep. who, after hearing my tale of woe, referred the situation to a someone higher up who also called me twice (missed the first due to other distractions).
Unfortunately he tried to tell me clearing the drains was not quickly done, but a two to three hour job. Possibly, if you're not already changing the cabin filter.
They offered to do some detailing work, or some other kind of service to make up for it. I couldn't give up the time required to go there, get a loaner, return later, etc. so we settled on $175 credit to the bill. I'm satisfied with their commitment to customer service and based on past experiences with them, I would recommend them for dealer service (no, they didn't pay me to say that).
But still, support your local Indy!
, Wed, 13 Jun 2007 09:16:00, Sun, 17 Jun 2007 00:21:56 <-- Viewing This Message
, Wed, 13 Jun 2007 15:00:26
, Wed, 13 Jun 2007 14:32:30, Wed, 13 Jun 2007 13:42:49, Thu, 14 Jun 2007 07:24:09
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