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Goodyear frustration..and resolution!
Posted by pilotalx [Email] (more from pilotalx) on Thu, 28 May 2009 08:00:00
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Last week I took my 99' V6 to the Goodyear store (Gemini Auto Care) to have my tires rotated and balanced. The tires were starting to look a bit worn, and I asked about the 80K warranty on the "Assurance Comfortred" as its only been 50k. The guy told me I had to drive it down to 1/32" before he would do anything with the warranty, and I was at 2/32. I called Goodyear, where i was informed that thier mileage policy for unusual wear starts at 4/32" and was given a case#.
I took the car to another location they suggested "Just Tires", and was told now my tires were at 4/32, and they would not do anything till 2/32..One phone call later back to Goodyear and the manager came out and gave me the $130 (retail price) tires for $40 each + install. I was really happy with the Customer care from Goodyear, but I was less than happy with the attitude at the stores. Anyone else have an experience with them?
posted by 75.85.12...
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