Re: How to Satisfy Customers - a tale for AeroLady - Saab 9-5 Bulletin Board - Saabnet.com
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Re: How to Satisfy Customers - a tale for AeroLady
Posted by Jon in Chicago (more from Jon in Chicago) on Tue, 7 May 2002 17:01:28
In Reply to: Re: How to Satisfy Customers - a tale for AeroLady, AeroLady, Tue, 7 May 2002 16:41:31
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Seems to me that if you want/need a replacement that's what you should aim for. I know it's not economically sensible for Saab or the beloved dealer, but if the problems are as you say they are then I'm not sure what else would be fair.
If you take some kind of compensation, though, it seems to me as if you are admitting that your car is acceptable after all, something that you've been saying all along is not the case. Besides, what are they saying, they're going to write you a check for the two weeks of missing out on your car? They did, I think, provide you with a new Aero loaner... Which seems to negate any true issue of inconvenience. Maybe they're going to offer to pay for your meals or additional expenses or whatever while your car was being towed?
Or is this the money that they presume will be your compensation on down the line when more problems arise out of warranty? If the latter is the case, then no way should you accept it. If they won't replace the car tell them to extend the warranty or you're calling your attorney. This seems worth more than a few hundred dollars of inconvenience money.
Jon in Chicago
posted by 12.100.24...
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