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It's a possibility...
Posted by brian@saabcenter.com (more from brian@saabcenter.com) on Fri, 31 May 2002 14:58:54
In Reply to: Re: Frustrations abound..., JohnW, Thu, 30 May 2002 04:34:14
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I've always questioned the rational of "let's sell more cars, by not selling more cars". I agree that residuals are low, but in the US, I would attibute it to our high lease percentage.
I've been fighting the 'it's Swedish, therefore it's must be hard to obtain vehicles and parts' rationale for years, this year has not helped. On top of not being able to get the vehicles, our parts ordering system has become a farse. The only way to order a part w/o charging the customer shipping is to stock order it (which takes 7-10 days to arrive). This doesn't help warranty CSI in the slightest. Saab will only pay so much freight on warranty work, and the customer certainly won't pay freight if their vehicle is under warranty. Where does that leave us as a dealer? Either we pick up the freight tab, or we receive poor CSI ratings. I realize, we are going through growing pains, but the general public doesn't know this.
Cheers,
Brian.
posted by 64.123.15...
Posts in this Thread:
- Frustrations abound..., brian@saabcenter.com, Wed, 29 May 2002 20:46:51
- A local phenomenon only?, JHunter, Sat, 1 Jun 2002 12:38:06
- Out of 9-3 5-speeds, Mike Lynch
, Thu, 30 May 2002 19:57:47 - Re: Frustrations abound..., JohnW, Thu, 30 May 2002 04:34:14
- Re: Frustrations abound..., Ian Glenday
, Wed, 29 May 2002 21:35:49 - That's odd..., Brian, Wed, 29 May 2002 21:01:50
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