Terrible Service from Saab Catalog (long) - Saab 9-5 Bulletin Board - Saabnet.com
The banner above is an advertisment - if it asks you to download software, please ignore.
Site News - 7/1: Members: Log In to See Fewer Ads! | 5/28: SAAB Evolutions/TSN T-Shirts $14
[General | Members | C900 | 9000 | NG900 & OG93 | 93 | 95 | NG95 | 99 | Sonett | Vintage Models | Clubs | Other Cars | FAQs | Gifts | Member Photo Galleries | Member Directory | Classifieds | Manuals | *Buddy Registry | *Mileage Registry | Polls | What's New | Raffle | Photo of the Month | Sponsors]

95 Bulletin Board
1999-2009 [Subscribe to Daily Digest]
(Search Author's Posts: e.g. Keyword:username)*Members Only

[Main 95 Bulletin Board | BBFAQ | Prev by Date | Next by Date | Post Followup ] Member Login / Signup - Members see fewer ads. - Latest Member Gallery Photos
Terrible Service from Saab Catalog (long)
Like This Post: - Subscribe to Daily Digest for this Bulletin Board
Posted by Benny (more from Benny) on Wed, 24 Jul 2002 17:48:08 Share Post by Email
Alert me when someone posts in this thread:
Members do not see ads below this line. - Help Keep This Site Online - Signup

Okay, maybe this is just a rant, but I'll justify it as a warning to anyone who might be thinking of ordering from the Saab catalog over the internet.

Ordered the leather conditioner on July 10th.
Received an email on July 11 stating item is in stock and will ship within 5 days.
Sent e-mail early morning July 22 requesting info. No response.
Called evening of July 22 and spoke to customer service who took down my name, order number and phone number and she gaurantees to look into it and call back within 24 hours.
Get credit card bill on July 23 - showing charges from Saab catalog.
Call today, July 24. At first I'm told my order does not exist. Then I am told that they have no record of my credit card. And they have no record of any emails or phone calls from me either. Finally, about 15 minutes of insisting that my order must exist (proof - order number, credit card bill, they have my address and phone # in their computer system), she finally finds it and tells me it shipped out on July 12. Gives me a FedEx tracking number.
So I check with FedEx and they tell me that it was shipped to the wrong address and therefore undeliverable and eventually (yesterday, actually) shipped back to the shipper.

All this for a $8 bottle of leather conditioner!

I'm so pissed. What shabby customer service.
Anyone else have trouble with Saab catalog or am I just cursed?


posted by 128.122...

Posts in this Thread:
Alert me when someone posts in this thread:
Members do not see ads below this line. - Help Keep This Site Online - Signup
Post a Followup

No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.

Name: Member Login / Signup - Members see fewer ads. - Latest Member Gallery Photos
E-Mail: (Optional)
Re-Enter E-Mail: (Confidential & Secure - Not revealed to other users!)
Note: Please check your spam folder for BB responses.

Subject:

Posting rules are simple - No for sale/wanted ads may be posted here - use the site classifieds.
You may not cross-post your message to multiple BBs.
Not permitted: political/religious topics and being disrespectful (personal attacks, insults, etc...).
 Site Members do not see any red text, inline ad links, bottom of page anchor ads, box ads, or anti-spam check.

Message: (please no for sale/wanted classifieds - post those in the Saabnet.com Classifieds)
Links are now automatically made active, no need for any special code (or use the Option Link field below) - don't put links in () or end with a '.'
To add inline images to your post, use [img]http://www.domain.com/img.jpg[endimg] (or use the Optional Image Link field below).

Links are now automatically made active, no need for any special code (or use the Option Link field below) - don't put links in () or end with a '.'
To add inline images to your post above, use [img]http://www.domain.com/img.jpg[endimg] (or use the Optional Image Link field below).
Optional Link: (e.g. http://www.saabnet.com/)
Link Title: (Optional)
Optional Photo/Image Link: (e.g. http://www.saabnet.com/img.jpg)
Photo/Image to Upload: (Please be patient while file uploads)



StateOfNine.com
SaabClub.com
Jak Stoll Performance
M Car Covers
Ad Available

The content on this site may not be republished without permission. Copyright © 1988-2024 - The Saab Network - saabnet.com.
For usage guidelines, see the Mission & Privacy Notice.
[Contact | Site Map | Saabnet.com on Facebook | Saabnet.com on Twitter | Shop Amazon via TSN | Site Donations]

Random Saabnet.com Member Gallery Photos (Click Image)
This is a moderated bulletin board - Posting is a privilege, not a right. Unsolicited commercial postings are not allowed (no spam). Please, no For Sale or Wanted postings, SERIOUSLY. Classifieds are to be listed in The Saab Network Classifieds pages. This is a problem solving forum for over 250,000 Saab owners, so expect to see problems discussed here even though our cars are generally very reliable. This is not an anything goes type of forum. Saabnet.com has been a moderated forum since 1988. For usage guidelines, see the Saabnet.com Mission and Purpose Page. Please remember that you are not anonymous. Site Contact | Site Donations | Other Sites by SP - Poverty2Prosperity.org | Run Club Menlo Park | ScreenBot


Site Members do not see red text instructions, bottom of the page anchor ads, or box ads.
Click here to see all the Site Membership Benefits!