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Don't Accept Bad Service
Posted by Max (more from Max) on Fri, 20 Sep 2002 18:00:03
In Reply to: Service or Lack of Service, stevec, Fri, 20 Sep 2002 14:21:50
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I HAD A SIMILAR PROBLEM WITH A DALLAS-AREA SAAB SHOP. TOOK THE CAR IN FOR ROUTINE MAITENANCE (30K CHECK). SERVICE GUY TOLD ME IT WOULD TAKE JUST 30 MINUTES. AFTER AN HOUR, I INQUIRED ABOUT THE DELAY. SERVICE GUY WAS A REAL JERK AND TOLD ME TO "CHILL OUT. THESE THINGS TAKE TIME. JUST RELAX, MAN". NEEDLESS TO SAY, I WAS TICKED OFF. BUT I COOLED OFF AND DECIDED TO BE PATIENT. CAME BACK ONE HOUR LATER. SAME STORY: GUY DID AN ENCORE ON ME. THAT WAS THE STRAW THAT BROKE THE CAMEL'S BACK. I WENT STRAIGHT TO THE MANAGER, CUSSED THE GUY OUT, AND EVENTUALLY GOT MY CAR BACK (11 HOURS LATER). AS A SMALL CONSOLATION, I GOT A FREE T-SHIRT FROM THE GUY.
posted by 65.209.21...
Posts in this Thread:
- Service or Lack of Service, stevec, Fri, 20 Sep 2002 14:21:50
- Svc mgr would be interested in hearing I bet...., Mike Lynch
, Sat, 21 Sep 2002 18:24:51 - Service Director, Hammer, Sat, 21 Sep 2002 07:30:41
- Don't Accept Bad Service, Max, Fri, 20 Sep 2002 18:00:03 <-- Viewing This Message
- Re: Service or Lack of Service, AeroLady, Fri, 20 Sep 2002 17:02:59
- Re: Not the norm and unacceptable. n/m, EK, Fri, 20 Sep 2002 15:51:52
- Something does not make sense, Lou, Fri, 20 Sep 2002 15:04:28
- Sour grapes?, phred, Fri, 20 Sep 2002 14:52:41
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