The banner above is an advertisment - if it asks you to download software, please ignore.
Site News - 7/1: Members: Log In to See Fewer Ads! | 5/28: SAAB Evolutions/TSN T-Shirts $14
[General | Members | C900 | 9000 | NG900 & OG93 | 93 | 95 | NG95 | 99 | Sonett | Vintage Models | Clubs | Other Cars | FAQs | Gifts | Member Photo Galleries | Member Directory | Classifieds | Manuals | *Buddy Registry | *Mileage Registry | Polls | What's New | Raffle | Photo of the Month | Sponsors]

95 Bulletin Board
1999-2009 [Subscribe to Daily Digest]
(Search Author's Posts: e.g. Keyword:username)*Members Only

[Main 95 Bulletin Board | BBFAQ | Prev by Date | Next by Date | Post Followup ] Member Login / Signup - Members see fewer ads. - Latest Member Gallery Photos
I've had mixed experiences with them (long)
Like This Post: - Subscribe to Daily Digest for this Bulletin Board
Posted by dip (more from dip) on Mon, 10 Mar 2003 17:22:10 Share Post by Email
In Reply to: How's the service there?, bRAD, Mon, 10 Mar 2003 16:04:35
Alert me when someone posts in this thread:
Members do not see ads below this line. - Help Keep This Site Online - Signup

They make mistakes, but their management is good in making up for them ;).

Sales people: good experiences in all situations.

When picking up the car: the leather sleeve wrapping the handbrake was dangling deep under the armrest, so there was a hole gaping around the lever (I asked them to remove a phone mount left from the previous owner a day before, so I guess they had to remove the console). My excitement with the car was so big that I pulled the sleeve back and locked it in place myself in 15 minutes with just a pocket knife on my parking lot.

2 hours later: my wife noticed the absense of the mirror on the right sun visor. Back to the dealership, a new visor is installed in 15 minutes, a child seat anchor is also installed for free.

First real problem, 4 days after. Car's failing to start when hot. "We've replaced the DI cassette just in case, come again if the problem's still there". Fast (30 minutes), free, courteous, all good. But the problem is still there.

Next evening the car dies on DVP (right lane, thankfully), so I towed it all the way to their place, left the keys and walked home (9pm). The next morning it took me half a day and several phone calls to get a loaner.

The car stayed in the shop for almost a week, after which I was presented with a bill for $1200 CDN including parts (crank sensor, $150), TWO tow trucks (another $150), gas (?!!, $10), and the rest in labour and taxes. They fed me a colourful story about how hard it was to reproduce the problem in the shop, and therefore they were using the car to run their personal errands, so it's finally collapsed downtown, and they towed it all the way back. I'm not making this up, I still have a bill with a brief description of this creative diagnostic technique. And yes, they have suddenly noticed that car is slightly over 4 years now (it was at 78K), so I have to pay for the whole thing.

A long talk with the manager bought me a back-dated extended warranty, so I walked away without paying for repairs.

Another visit in two months about a slight leak. Got a new water pump/seals/coolant/etc., drove a Caddy for a day, good job, no complaints.

January, check engine light: checked the code, asked if I want a new O2 sensor for $450? Fast, fair. Called me a couple of weeks later to follow up if the car's OK.

Last week: "Sorry, your warranty was rejected...". I wrote about this already.


They should call themselves a Zebra Saab or something like that -- they apparently have white periods and black periods. I just have to figure out the timeframes.

posted by 66.46.4...
Posts in this Thread:
Alert me when someone posts in this thread:
Members do not see ads below this line. - Help Keep This Site Online - Signup
Post a Followup

No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.

Name: Member Login / Signup - Members see fewer ads. - Latest Member Gallery Photos
E-Mail: (Optional)
Re-Enter E-Mail: (Confidential & Secure - Not revealed to other users!)
Note: Please check your spam folder for BB responses.

Subject:

Posting rules are simple - No for sale/wanted ads may be posted here - use the site classifieds.
You may not cross-post your message to multiple BBs.
Not permitted: political/religious topics and being disrespectful (personal attacks, insults, etc...).
 Site Members do not see any red text, inline ad links, bottom of page anchor ads, box ads, or anti-spam check.

Message: (please no for sale/wanted classifieds - post those in the Saabnet.com Classifieds)
Links are now automatically made active, no need for any special code (or use the Option Link field below) - don't put links in () or end with a '.'
To add inline images to your post, use [img]http://www.domain.com/img.jpg[endimg] (or use the Optional Image Link field below).

Links are now automatically made active, no need for any special code (or use the Option Link field below) - don't put links in () or end with a '.'
To add inline images to your post above, use [img]http://www.domain.com/img.jpg[endimg] (or use the Optional Image Link field below).
Optional Link: (e.g. http://www.saabnet.com/)
Link Title: (Optional)
Optional Photo/Image Link: (e.g. http://www.saabnet.com/img.jpg)
Photo/Image to Upload: (Please be patient while file uploads)



StateOfNine.com
SaabClub.com
Jak Stoll Performance
M Car Covers
Ad Available

The content on this site may not be republished without permission. Copyright © 1988-2024 - The Saab Network - saabnet.com.
For usage guidelines, see the Mission & Privacy Notice.
[Contact | Site Map | Saabnet.com on Facebook | Saabnet.com on Twitter | Shop Amazon via TSN | Site Donations]

Random Saabnet.com Member Gallery Photos (Click Image)
This is a moderated bulletin board - Posting is a privilege, not a right. Unsolicited commercial postings are not allowed (no spam). Please, no For Sale or Wanted postings, SERIOUSLY. Classifieds are to be listed in The Saab Network Classifieds pages. This is a problem solving forum for over 250,000 Saab owners, so expect to see problems discussed here even though our cars are generally very reliable. This is not an anything goes type of forum. Saabnet.com has been a moderated forum since 1988. For usage guidelines, see the Saabnet.com Mission and Purpose Page. Please remember that you are not anonymous. Site Contact | Site Donations | Other Sites by SP - Poverty2Prosperity.org | Run Club Menlo Park | ScreenBot


Site Members do not see red text instructions, bottom of the page anchor ads, or box ads.
Click here to see all the Site Membership Benefits!