Called SAAB Customer Service... - Saab 9-5 Bulletin Board - Saabnet.com
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Called SAAB Customer Service...
Posted by Liam (more from Liam) on Wed, 8 Dec 2004 06:01:50
In Reply to: Saabs 60K extended DI warranty, Dean, Wed, 8 Dec 2004 05:49:41
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Customer Service was helpful in getting the ball rolling. I told them about horror stories of cars dying at 75mph on the interstate. I wanted a PROACTIVE response now that a CEL Code was pulled.
I was not aware of the Plug issue, but would be glad to pay the price of 4 plugs - even at the dealership. If that solves it, great! if not, I plan to work with SAAB Customer Service to issue me a new DI under warranty. Seems only fair since the part is known to be problematic.
Interesting that the CS rep's last question was "is this your first Saab?"
Lucky for me it's my 3rd, but should CS be any different for a first time buyer?
posted by 69.15.45...
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