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Posted by Hans (more from Hans) on Wed, 16 May 2001 23:27:06
In Reply to: Responce from SaabUSA, JustinHiFi [Profile/Gallery]
, Wed, 16 May 2001 20:19:55
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...write a brief, neutrally-toned note to the dealer Service or General Manager and give it to him when you go back, explaining that you are unhappy with the treatment/charges you've received. If he knows anything about customer service, he'll take care of your bill (and you should thank him for making things right). If he doesn't, tell him that you're sorry he couldn't take care of your problem, explain that you post regularly to this BB, which is read by who-knows-how-many folks, and that you'll be letting us know the outcome, as well as following up with Saab USA. And when you some day need to buy a new Saab, you'll be sure to skip his showroom.
If you're young, dress neat. If you get pissed talking to him, breathe deep.
my .02
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