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The following is the e-mail I recieved from Saabstuff a few minutes ago.
My reply follows the original e-mail at the bottom...
----- Original Message -----
From: <SAABpartspro@aol.com>
To: <mrfusion@kosmic.org>
Sent: Friday, June 15, 2001 4:07 PM
Subject: Shift boot complaint on TSN
> Ian,
>
> Someone sent me your posting on the SAAB Network. I think It's best that I
> cancel your order. The reason being all the negative publicity you are
> apparently creating for no good reason at all. You seem to have a hang up on
> an order you placed months ago. When in fact, your actual credit card order
> was processed May 17th. Even though we are approx. a week behind schedule,
> for some reason you feel we are 6 months late because you initially ASKED
> about a shift boot in mid january. I don't know how you feel we are so late
> when the order was processed less than a month ago. I would understand if
> you had a legitimate gripe, however asking about an item and an order being
> processed are two different things. Also keep in mind you were always
> updated periodically via e-mails. Sorry it didn't work out. I will refund
> your card over the weekend. It will take a few days to actually credit to
> your card. You will see the difference on your bill in approx. 2 billing
> cycles.
>
> Sincerely,
> Don
>
> W&W Automotive
> http://www.saabstuff.com
>
I originally placed an order over the phone about 6 months ago. Between the
time that I placed this order and the time i was notified that you had the
product in stock, I must have sent at least 10 unanswered e-mails. When I
was finally notified that they were in stock, I was told that I would have
to place the order again because I wanted to place the order under a
different credit card #. I find it incredibly unprofessional that my
e-mails are unanswered for weeks and then I was told at one point that my
order would be shipped in a few days. I was never even given a courtesy
e-mail to explain why my credit card was charged before the order was
shipped. If you cannot put the money up for your suppliers without using
your customer's money to pay for your stock than something is wrong. I have
never heard of anything like this before. Do what you wish, but obviously
I'm not the only one who's unhappy with the way your business is run. You
should at least have a disclaimer on your web site that you will charge the
customer ahead of time before the order is filled. Your web site does not
even have a customer service phone #. Maybe some negative publicity is just
what you need in order to straighten things out with all of your unhappy
customers.
-Ian Whelan
, Sun, 17 Jun 2001 05:15:59
, Fri, 15 Jun 2001 15:05:10, Sun, 17 Jun 2001 05:20:01
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