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In praise of AAA:
Posted by jwr (more from jwr) on Mon, 18 Nov 2002 15:38:00
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About a month ago, my exhaust system fell apart in Massachusetts while I was driving from NY to Maine. AAA directed me to a nearby affiliated shop. I'd love to say that the shop did a great job. Unfortunately, I had to "point out" that the new muffler they had installed had a BIG, really obvious, dent in it. Then, after they installed an intact muffler, I had to "point out" that one is suppossed to check the system for leaks before you let it leave the shop. I wasn't going to complain ... until 2 weeks later, when I had to pay someone else more $$ to rehang the exhaust system. Here's the praise part: I didn't have to call the shop in MA and fight with their BS. I called AAA, told them the story, faxed them the bills, and they're reimbursing me the expense of rehanging the system. Indeed, AAA isn't even getting the $$ from the shop in question. The $$ is coming from AAA's account; they're still waiting to hear from the shop in MA. In a world where, sadly, I've come to expect to be taken advantage of, I'm really amazed by AAA's service. I know most posters here are already members. To anyone who is not a memeber of AAA, I highly recommend joining. Happy driving.
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