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Call Bilstein and...
Posted by Diamond Dave [Email] (more from Diamond Dave) on Tue, 1 Feb 2011 13:16:29
In Reply to: Lifetime warranty..., Craig, Sun, 30 Jan 2011 08:20:16
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They've got a great exchange program. You do pay for the shocks and they'll refund based on their inspection. I did this years ago on a Scirocco I had. Swapped to fresh Bilsteins and a few weeks later one strut was already bottoming out. Called them up, paid for the exchange program, they sent me a brand new strut, charged my account, I swapped in the new unit and sent in the old, they evaluated that the failure came from a metal shaving from the Mfg process and refunded my money.
To be clear: The lifetime warranty is against manufacturer defect. Not against failure (although it's true, they tend not to fail).
If you want it, you have to request an "autopsy". They will dismantle and give you a report.
Such a great company. And yes, I agree, few things can rival how well Bilsteins work on a 9000.
posted by 207.170.20...
Posts in this Thread:
- a shocking puddle!, weston, Fri, 28 Jan 2011 07:01:57
- Buying a new replacement Bilstein shock, weston, Thu, 24 Feb 2011 11:37:51
- Craig is right, Ken Fisher, Sun, 30 Jan 2011 09:12:08
- Lifetime warranty..., Craig, Sun, 30 Jan 2011 08:20:16
- Re: a shocking puddle!, derf, Fri, 28 Jan 2011 08:44:47
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