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Planet SAAB Fantastic! Posted by Michael [Email] (#1365) [Profile/Gallery] (more from Michael) on Thu, 16 Oct 2003 11:25:59 Members do not see ads below this line. - Help Keep This Site Online - Signup |
Even though no one from the group responded to my message concerning my failed convertible top, I wanted to follow up with some news. I picked up my car today from Planet Saaab, and was charged only $47 and some change for all the diagnostic work they did. I find that incredibly generous! They didn't fix the problem, but spent a fair amount of time working on the car to discover its' ailment; which I had assumed they would charge me for.
Since the car has only 32,000 miles(1999), we both decided to pursue the dealership and Saab Cars USA to see if they can help pick up the tab on a failed hydraulic motor that powers the top.
I didn't appreciate the lack of communication over the course of 3 weeks, while they had the car, or the time frame it took them to discover the problem, but aside from that, I appreciated their attitude and their customer service.
I would definately recommend them to anyone who drives a Saab!
posted by 209.10.38...
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