"No-Charge" Maintenance - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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"No-Charge" Maintenance
Posted by Tom (more from Tom) on Tue, 29 Jul 2003 09:18:47
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I was hoping someone could shed some light I am having on a certain issue regarding the 3yr/30k mile maintenance. When I leased my '02 93 SE in March of 2002, my salesman told me the car came with the No Charge maintenance for the 30day, 10k, 20k, and 30k service. So I went in for my 30-day and 10k with no problem and the dealership receipt said "no charge" as expected. I went in last week for my 20k service and they handed me a $140 bill and said I was not covered under the maintenance program. This seemed like bullsh** to me and now the dealership and SaabUSA can't confirm I ever had the maintenance package and won't honor it any longer. I told them I received the 10k at no charge and they told me it was a mistake. Does anyone know what the deal is here or has had any similar experiences? I really don't like getting jerked around on something that I now have no control over. It is almost like they decided to yank that perk away from me and act like I am crazy for ever thinking I had it.
Tom
'02 93 SE
posted by 205.142.237...
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