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Hint for the Future
Posted by gatorcpa [Email] (more from gatorcpa) on Fri, 5 Sep 2003 14:05:16
In Reply to: Re: Struts under New Car Warranty?, steve, Fri, 5 Sep 2003 11:15:08
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A hint for the future:
When there is a dispute between you and a dealer regarding a warranty claim, it's always better to open up a dialog with the factory (in this case, SAAB USA) while your car is at the dealership.
This way, the higher ups can instruct the local mechanics what to look for and how to write up the claim properly, so they get paid by the factory.
Once you've paid the bill, it's very difficult to get the dealership to refund any money, even if the factory agrees with you.
This happened to a friend of mine and myself who both owned 2000 9-3's with respect to premature brake wear at 20,000 miles. She paid the bill and SAAB USA was not able to get her money refunded. I insisted that SAAB USA get involved while the car was at the dealership and they agreed to cover the repair under warranty.
It's not fair, but that's the way it is.
gatorcpa
'03 9-3 convertible
posted by 167.219....
Posts in this Thread:
- Struts under New Car Warranty?, ckp, Fri, 5 Sep 2003 09:49:56
- Re: Struts under New Car Warranty?, TG, Fri, 5 Sep 2003 14:59:59
- Re: Struts under New Car Warranty?, ChrisB, Fri, 5 Sep 2003 12:12:10
- Re: What year? What model ? nm, Joe_MTL, Fri, 5 Sep 2003 10:52:41
- Re: Struts under New Car Warranty?, jc, Fri, 5 Sep 2003 09:59:00
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