Whew!! The dealer found the problem!! (+) - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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Whew!! The dealer found the problem!! (+)
Posted by Saabing in KS [Email] (more from Saabing in KS) on Thu, 29 Apr 2004 11:58:16
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Dealer: Aristocrat in Overland Park, KS
Yesterday I insisted that someone drive the car home to get the problem to reproduce. Service guy called this AM to say that the problem DID recurr and they will be replacing the entire ignition switch (won't be ready until Friday).
I'm happy they are fixing the problem, but I'm troubled by the fact that they had to reproduce the problem before fixing it instead of taking my word for it. In the voicemail to me, the service guy said I was "right on the money" as far as describing the symptoms.
I'm a little bittersweet about this whole deal, but in the end, they are fixing it. So kudos to them for getting it right in the end!!!
PS, Their customer service has been top drawer -- cool, calm and collected.
posted by 208.24.17...
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