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I'll second that - excellent dealer service!
Posted by John J (more from John J) on Tue, 3 Apr 2001 09:38:46
In Reply to: Sometimes you can have a great day going to the dealer, Tim, Mon, 2 Apr 2001 21:18:21
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I brought my 97 900SE coupe to the dealer for an A/C repair (intermittent growl at idle), as well as having them switch my wheelset to the summer wheels/tires, and to check my seat heater.
The dealership replaced the seat heater (under extended warranty) and mounted the summer wheels, but had a problem replicating the growl at idle. The service manager drove it home and sure enough, discovered the growl the next morning. They replaced the expansion valve, and the service manager kept it an extra day to make sure that the problem was solved. The dealer partially covered the cost of the A/C repair, since it was a known problem before my warranty expired. The rest was coveredby my extended warranty (warranty-gold).
All this time, I had a new 9-5SE wagon loaner.
My dealer was happy to deal with my extended warranty supplier, and everything was covered except for the wheel swap, which was a reasonable amount.
Dealer was Sports & Specialist Cars in Princeton, NJ
Regards - JMJ
'97 900SE coupe, 56K
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