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Re: 97 900 Head Gasket replacement
Posted by Suri Amarnath (more from Suri Amarnath) on Mon, 16 Apr 2001 22:36:10
In Reply to: 97 900 Head Gasket replacement, Suri Amarnath, Sat, 24 Mar 2001 20:27:26
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Finally got the head gasket replaced for $1100. The dealer (Patrick Saab @ Schaumburg) took a week to fix it but provided a spanking new 2001 9-5 as a loaner. Great car !
After this, I faxed the Saab corporation (1-800-955-9007) a letter mentioning this expensive repair so close to warranty period and requested a refund. They checked the maintenance history and I could not provide history between 19K and 30K miles (although I am sure I have been doing all maintenance regularly). They said without proff for that maintenance they will not be able to refund anything, BUT are willing to compromise. Finally they agreed to send me a free 65K service, which works out close to $475. I guess that is fair enough. The CSR I talked to (Kim) was very helpful and professional. Got the letter from Saab today and will be doing the service after 4K more miles.
Thanks to all. Appreciate your response.
Suri Amarnath
Posts in this Thread:
- 97 900 Head Gasket replacement, Suri Amarnath, Sat, 24 Mar 2001 20:27:26
- Re: 97 900 Head Gasket replacement, Suri Amarnath, Mon, 16 Apr 2001 22:36:10 <-- Viewing This Message
- Re: 97 900 Head Gasket replacement, Suri Amarnath, Mon, 26 Mar 2001 21:03:38
- Re: 97 900 Head Gasket replacement, Claudio, Sun, 25 Mar 2001 13:27:10
- Re: 97 900 Head Gasket replacement, RC, Sun, 25 Mar 2001 10:02:18
- Pull the dipstick and look for yourself, TG, Sun, 25 Mar 2001 08:00:39
- Re: 97 900 Head Gasket replacement, xq, Sun, 25 Mar 2001 02:25:15
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