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Beleive me when I say that all cars are out to get
Posted by Anders (more from Anders) on Sat, 12 Oct 2002 23:42:45
In Reply to: Those are good suggestions-, ESL, Sat, 12 Oct 2002 20:30:31
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The mecahnic. They have this big conspiracy going between them and do everything in their power to break down right after they have been serviced.
You might laugh at it, but boy, when you have been in this business for awhile and seen the cars coming back with something else broken right after a service was done, you know they are conspiring against you.
In the beginning of my career, yes, I did break some unrelated things that made the car hickup or so without knowing it. But know I try to fix as many of this little pesky things as I can that I know could break down the road, And STILL, some of the cars comes back with some unrelated problems.
It can be very frustrating to try to explain to the customer that just spent some big bucks, that now he need to spend some more to have the car driveable again.
The worst is when it happens to a first time customer. And that is why I check out the cars from top to toe, the first time they come in. That way I get a very good picture of what things to be expected of the car and can tell the customer in advance.
Some shops don't want to look to closely because they are afraid to loose the customer if they come up with a long list of things to do, and the customer thought that he was driving a perfectly fine car.
But I rather tell them up front, instead of nickel dime them to death later on.
posted by 66.229.128...
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