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1994-2002 [Subscribe to Daily Digest] |
They provided what you call " good will " service...They had all my records and knew that I am a fanatic about the maintainance, thus felt they " owed " it to me because I am a loyal Saab customer...
Of course telling them that I have owned 23 Saabs probably did not hurt either!
John
posted by 152.163.18...
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