This is a recurring complaint (so to speak) - Saab General Bulletin Board - Saabnet.com
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This is a recurring complaint (so to speak)
Posted by phred (more from phred) on Thu, 8 May 2003 10:04:38
In Reply to: JD Power objectivity..., bRAD, Thu, 8 May 2003 09:06:48
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about JD Powers. They seem to count any less-than-positive comment about anything into their complaint index. People are certainly entitled to their opinion about cupholders, but WTF does that have to do with initial build quality?
And I didn't quite understand that bloke's complaint about having to flatbed Minis back to dealerships. The car won't run and it's their responsibility, what does he expect? And the car can't be all that far from a service dept., otherwise how could the person have purchased it?
Maybe we're seeing the beginnings of a disease I call VW Syndrome, where they do such a good job of selling image to non-car people that they end up selling the car to people who are bound to be disappointed because they don't know what owning a "real" (i.e., non-Japanese) car involves.
posted by 216.205.22...
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