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Have owned my first SAAB just over 4 months now (took delivery in February)and have had several frustrations with lack of customer service at dealership and then at SAAB (everything there is answered with "that's between you and the dealer"-- has anyone gotten any useful help by calling the SAAB Customer Service number???).
Latest issue-- mine was one of the 9-3SS's that didn't have OnStar at delivery. Was told it would be "about a month" until it was ready-- well that turned into just over 4 months before it was ready. But, to thank me for my waiting, the salesperson said I would be receiving 2 years' service instead of 1 and x number of minutes (sales person said this in two different conversations, with witnesses). Well, my Onstar letter arrived, stating they were providing me 70 minutes fewer than what salesperson had promised. When I called Service to make appointment for Onstar installation, I mentioned this to service writer-- he said "we'll get you those minutes one way or another"; he said he'd contact Sales for me. After installation, I was told by service manager that they had talked to sales manager & he said I needed to call my salesperson to get the minutes. I called salesperson who admitted making the mistake (admitted promising me 70 minutes too many) but said I was getting a great deal since I have more minutes than usually come with OnStar/SAAB (no duh, that's supposed to be because I waited 4+ months!!!!!!!!!!!) & refused to do anything about it. Of course, the sales manager and general manager were off that day.
Called SAAB customer service and told them that I'd been promised by two individuals at the dealership things that they admit they promised and refuse to honor. They gave their usual helpful response that it's between me and the dealer. What part of "been there, done that" do they not understand???
Any ideas? I've already left a message for general manager to call me and have an inquiry in with state attorney general's consumer fraud protection unit. I can't believe that part of the reason I bought a SAAB was due to perceived quality product and service.
I'm just floored that the salesperson can admit to promising something and refuse to deliver.
Suggestions welcome.
P.S. Be very wary of small mid-Atlantic states with just one SAAB dealer in the state!!!!!!!!!!!!!
posted by 205.188.2...
, Sun, 29 Jun 2003 13:30:02
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