Re: Paul Miller Saab is ....comments - Saab General Bulletin Board - Saabnet.com
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Re: Paul Miller Saab is ....comments
Posted by JohnK (more from JohnK) on Tue, 1 Jul 2003 07:13:09
In Reply to: To NJ and nearby residents, Paul Miller Saab is ...., TKC, Mon, 30 Jun 2003 14:07:19
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have an Audi from them, and usually have to take the car back a second time to get all things fixed. They rush to get the car out the door, and typically leave out an item or find an excuse why they couldn't do it. The item that gets left is typically the problem that takes more than 2 minutes of trouble shooting, i.e. looks like real work. So have a manual and do the trouble shooting yourself and write it all down in big block letters.
They are very concerned about their customer service ratings, so if you explain any problems to the service follow-up caller, or if needed, to mfg customer service, they jump to attention and get things fixed.
posted by 216.75.9...
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